Solar Victoria Scams – Residents Urged To Take Care

Solar Victoria Scams – the state government’s $1.3b solar power subsidy scheme has a lot of residents excited, but it’s also seen an influx of unethical ‘cowboys’ plying their trade.

Solar Victoria Scams – What to watch out for

Solar Victoria Scams
Solar Victoria Scams

“We have received alerts that scammers have been targeting Victorian households,” Solar Victoria’s website reads.

“Be alert to callers claiming to be from the Victorian government or Solar Victoria requesting bank account details.

“We will never ask you to provide personal details such as banking information over the phone.”

Premier Daniel Andrews was also quoted when he discussed the issue of Solar Victoria scams with reporters on Tuesday:

“If you’re being contacted by somebody, then that is not from the Victorian government, but I’m confident Consumer Affairs can handle this,”

Opposition energy spokesman David Southwick discussed a 72 year old pensioner who was conned:

“Despite telling the sales rep he was not interested in purchasing solar panels, the salesman let himself into John’s home and refused to leave until he signed up to a $9000 solar panel system on a financing plan he could not afford,” Mr Southwick said.

“What guarantees can you give that thousands of Victorians won’t end up with dodgy sales people knocking on the doors, phoning them, all hours trying to sign them up to solar panel deals that will leave them thousands of dollars worse off?”

Nigel Morris was quoted in the Solar Insiders podcast discussing what people’s attitudes are when there’s a rebate involved and how the scheme could impact solar companies, calling it a ‘classic solar coaster’:

“The government was going to give me something – I don’t really care why or how – and by god I’m owed it.

“Phones are ringing off the hook. People are ringing up saying ‘How do I get my tax back? How do I get my money? I don’t care about the solar panels. If you have to put solar panels on that’s fine, but tell me how I get that money.’

“So it’s causing a lot of angst … down in Victoria already, and almost a dead stop in solar sales.”

News.com.au is reporting that over 12,000 people have registered their interest for the Solar Victoria scheme. We’ll keep a close eye on how it goes and keep you updated!

Learn more about the Solar Victoria rebates by visiting the official website. And don’t agree to anything over the phone (or, even worse, a doorknocker)

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Solar Scams – a guide how to avoid them!

With the rapid proliferation of solar in Australia has come many solar companies. How do you find a good solar installer? The vast majority of them try to do the right thing but there are some solar scams out there you need to be aware of. Here’s a guide to make sure you don’t get ripped off on your solar power installation!

Solar scams

The first thing to do if you’re interested in installing a solar system is check whether the company is accredited. 

The industry body for the designer, installer, and the actual products is the Clean Energy Council. Make sure your system is designed by a Clean Energy Council accredited designer. Double check that your installer is also CEC accredited. If you’re not sure, the CEC have a list of Approved Solar Retailers you can choose from. 

Solar Scams - Choose a CEC Accredited Installer
Solar Scams – Choose a CEC Accredited Installer (source: CEC)

Double check that your panels and the inverter are accredited and meet Australian standards. If they aren’t CEC accredited, you won’t get your rebates aka Small Scale Technology Certificates (STCs) – this rebate is generally around $2,000 for a 3kW system. Click here to read more about STCs from the Clean Energy Regulator or click here if you want to use their online STC calculator. 

How do I pick the right solar company to avoid solar scams?

Ask if the person designing your system is qualified to do so. According to Choice.com.au, this will shrink your retailer list by 90% and weed out all the designers who will do a poor quality job and leave you with an under-performing solar system. 

Avoid anyone with pushy sales tactics and avoid anyone that uses door-to-door sales as a sales technique. If they’re using language like ‘never pay a power bill again’ or trying to hurry you along by saying that the government rebates are about to end, avoid them again. 

For price, make sure you get 4 quotes at minimum. Watch out for dodgy T&Cs that allow suppliers to swap out for ‘equivalent’ models, upselling, surcharges, and so on. Don’t be afraid to stop a salesman from steamrolling over you. This is a big financial decision and you should do your due diligence before committing. 

The Australian Competition and Consumer Commission (ACCC) have a page about consumer rights for solar power that you should also check out (especially if you have a problem).

What information do I need on the quote?

  • A proper, printed out quotation showing the company’s name, address, and ABN.
  • A timetable of operation.
  • Model numbers, brands, and quantity for the panels, inverter, and battery (if applicable). 
  • An estimate of the system’s performance.
  • Product and installation warranty for the inverter.
  • Installation warranty, product warranty and performance warranty for the panels.
  • Any additional funds that may be payable. 
  • STCs should be included in the quote. This is a big one! Be wary because if you’re not careful some dodgy companies can just claim them without mentioning it to you.

If Saving With Solar can give you a hand to help pick the right solar company, please feel free to get in contact with us and we’d be happy to help. 

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